Sept 2019 – GSX is proud to announce that it has begun offering the Certified Mission Critical Professional program. If you are a professional working within any mission critical environment, including waste management, nuclear, government, or a number of other sectors, test your knowledge and skills.  Learn more about CMCP.

Click here to see the CMCP press release

GSX to Launch CMCP / Mission Critical Certification at WEFTEC 2019

[Alexandria, VA, September 2019] – Global Skills X-Change (GSX), a leader in designing, implementing, and managing innovative solutions that enable organizations to leverage people, announced today that it will launch the Certified Mission Critical Professional (CMCP) credentialing program at the 2019 WEFTEC convention in Chicago on September 23-26, 2019. The Water Environment Federation (WEF), in Alexandria, Virginia, was instrumental in the creation of the vendor-neutral certification, and they still play a vital role today in ensuring its successful implementation.

GSX’s President & CEO, Dave Wilcox, noted: “We are incredibly appreciative of WEF’s support for CMCP. Their expertise in the mission-critical arena and their assistance in creating the credential have been invaluable.”

How did CMCP come about?

The nation’s critical infrastructure provides the essential services that underpin American society and serve as the backbone of our nation’s economy, security, and health. We know it as the power we use in our homes, the water we drink, the transportation that moves us, and the communication systems we rely on. However, these critical systems face constant threat from natural or manmade disasters, and they demand round-the-clock supervision. Knowing the importance of critical infrastructure to the nation’s security interests, the U.S. Department of Labor’s Employment and Training Administration funded a program to address the growing need for qualified mission- critical professionals. Subject matter experts (SMEs) then convened to create the CMCP credential.

In all, the certification is available to mission-critical professionals in the following sectors: water and wastewater systems, nuclear reactors, government facilities, food and agriculture, financial services, energy, emergency services, chemical, healthcare and public health, transportation systems, commercial facilities, information technology, defense industrial bases, dams, critical manufacturing, and communications.

To take the CMCP examination, a candidate must meet one of the following requirements:

• 2-year degree (with coursework in information technology or an operations technology field, such as engineering or information technology), and a minimum of 6 months (2 quarters) of related co-op experience or an equivalent apprenticeship of at least 6 months


• 2 years of related work experience in a field such as information technology, operational technology, engineering, cybersecurity, or other mission-critical fields


• Any combination of the two totaling two years of experience or education.


The data center industry is growing rapidly, hiring more and more operators. Put yourself at the top of the heap by getting certified in CMCO. Watch this short video to see why CMCO is vital.

GSX Launches Certification Program to Address Demand for Mission Critical Operators

Program Developed with Department of Labor Funding

[ALEXANDRIA, VA, June 21, 2018] – Global Skills X-change Corporation (GSX), a provider of tools and solutions linking talent optimization with business performance, announced today the launch of the Certified Mission Critical Operator (CMCO) program ( Mission Critical Operators keep data center facilities, technology, and processes running for organizations that require continuous data access. Seeing the rapid increase in mission critical data centers, the U.S. Department of Labor’s Employment and Training Administration funded a program to address the growing need for qualified operators.

Click here to read the entire CMCO press release
An industry-wide process, including input from major data centers users such as AT&T and Duke Energy, was executed to develop a list of the knowledge areas every Mission Critical Operator must master to be effective, including maintenance, reporting, and incidence response. The resulting knowledge “blueprint” is the foundation upon which the CMCO program was built. The certification exam is available at Pearson VUE testing centers (

David Wilcox, President and CEO of GSX stated, “The CMCO program is a valuable tool for the data center industry. An outage in a mission critical data center would have devastating consequences on the business operations of organizations housing data there. To minimize these risks, the CMCO program was developed by data center experts to address the existing skills gap and ensure certified operators meet required standards. The CMCO designation also provides hiring managers knowledge that successful candidates are able to perform foundational operational tasks within a mission critical environment.”
Complementing the CMCO program are higher education courses and training programs. An online training module is available at

Global Skills X-change Corporation, a nationally recognized developer of skills standards and workforce measurement tools, helps organizations bridge the gap between learning and performance. Skills standards establish the knowledge, skills, and abilities required to perform successfully in a given role. When used as measures, skills standards provide the means to determine if an individual has met established criteria and provide proof of competence.  GSX’s 17 years of expertise in this area assures that individuals who successfully meet established standards are qualified for specified job roles and employers are able to easily identify qualified professionals. Further information is found at and

For many years Eugene “Scott” Page worked in dangerous situations in the refinery industry. But while on the job he was injured and it left his right arm and shoulder paralyzed. While recuperating, Scott decided to switch careers and go into mission critical operations. He obtained his associate’s degree then began attending 7x24 conferences, where he met several people who encouraged him to get his CMCO certification.
Read more of Scott's story
Scott studied the CMCO handbook, took the exam, and passed.  Not long after obtaining his certification, BGIS offered him a job as a Critical Environment Technician (CET), and he went to work in Cheyenne, Wyoming. Scott says he’s definitely glad that he got his degree and the certification: “After I got my degree in December, I decided to go ahead and go for the CMCO certificate. I attacked that like I do any of my other classes: I got the study manual and I studied for approximately 2 months, forward and backward, every day; then I took the certification and passed.”

Scott feels that having the certification is a bonus. “I would think that if I were in a hiring position and I had a couple candidates to choose from and one had the CMCO certification, I would probably choose that candidate over the one who didn’t.”